Confidentiality and Privacy
Your privacy is very important to me. I will not share any client information to third parties, or discuss any personal or business details I may see during the course of my work. Before I begin, I may ask permission to take photos of your home to use as illustrations on Allsorts’ website, but you will never be identified. If you provide a testimonial, I will not use your full name without your permission.
I will help and support you to make decisions about your belongings and your home. However, it is important that you have the final say and I will not decide for you, nor overrule any of your decisions. I accept no liability for your decisions or the consequences of them, including items that should not have been disposed of, or which you cannot find at a later date. I do not have any expertise to identify items that may have special value or rarity.
If you choose not to be available at any point during a session, it may be necessary for me to make decisions on your behalf (for example regarding the location of items or their disposal). These will be made in good faith and using my professional judgement. You will be advised of any decisions that have been made. I cannot be held responsible for any items disposed of under any circumstances.
Where I have provided advice or researched information for example on switching energy suppliers or insurance quotations, these have been given to the best of my ability and in good faith based on the details you have provided, however I am not qualified in any of these areas. You are therefore entirely responsible for obtaining any financial, legal or other professional advice that you may consider necessary to support any decision you make based on my recommendations.
Removal of Items
I will remove one car full of items after each session to be disposed of as agreed with you; either to the dump or donated to charity shops. Where I have offered a confidential waste facility, branded bags from a third party will be provided and taken away when full. I will liaise with the third party provider for the safe and secure disposal of these papers according to their terms and conditions. These are at extra cost to you at £15 per bag.
Allsorts has public liability and professional indemnity insurance up to £1,000,000. This becomes active once these terms and conditions are signed by both parties. In addition, any breakages or damage that may occur will be claimed for through your home contents insurance.
Duty of care
You have a duty of care to ensure that your premises are safe to work in, and you agree to disclose as soon as possible any circumstances that might put me at risk.
Limits of Work
I will work to the very best of my ability to meet your expectations and achieve the organisation you desire, including where necessary relocating items to more appropriate locations within the home, but excluding any heavy lifting or moving of furniture that would require additional assistance.
Breaks and refreshments
I would expect a decluttering session to last 3 to 5 hours. I will bring my lunch with me if required. During the session we can expect to break every couple of hours for a few minutes if necessary.
Fees and additional costs
You will be charged for the actual hours worked from my arrival on site, rounded up to the nearest half hour and with a minimum charge per session of 2 hours.
My standard hourly rate mid-week is £35 rising to £45 for weekend bookings. VAT does not apply.
Where I have provided storage products, these are at extra cost and I will notify you of the prices as and when appropriate. You are under no obligation to purchase these from me. Where I source specific products for you, I will charge you the actual cost of the item plus the time taken to obtain or research them.
I am based in Whetstone, London and will travel up to one hour each way or further at my discretion. However, where the client is more than half an hour driving time away under normal traffic conditions, the extra travel time will be charged at the standard hourly rate.
Payment is required immediately after each session and can be made by cash; cheque - made payable to Judi Waldman; or by electronic transfer.
Other suppliers or services
I am happy to make suggestions on the use of additional services such as cleaners, electricians, or handymen and can help to locate and book these services for you. I will do my best to ensure they are qualified to do the required job. However, I am not liable for the quality of their work, nor for any loss or damage caused by the supplier, it's employees or agents. Suppliers charges are payable by you to the supplier directly.
Both you and I have the right to cancel the contract at short notice due to unforeseen circumstances. Appointments should be rescheduled within 7 days, subject to my availability. I reserve the right to refuse to reschedule an appointment for repeated cancellations.